Guide
How to close a NatWest account when someone dies
NatWest’s bereavement team can register the death once and update the deceased’s accounts across the bank. Here’s what to expect.
Step by step
- Tell NatWest through their bereavement service online, by phone or in branch.
- Provide a certified copy of the death certificate.
- Sole accounts are frozen; joint accounts usually pass to the surviving holder.
- Above their threshold, NatWest asks for the grant of probate before releasing funds.
- The account is settled and closed, with the balance paid to the estate.
What they’ll ask you for
- A certified copy of the death certificate
- The deceased’s account details if available
- Proof of your identity and role
Good to know
You can often start the process with NatWest online by completing a bereavement notification form, then sending the death certificate separately.
Common questions
- Can I notify NatWest online?
- Yes. NatWest offers an online bereavement notification, after which they’ll guide you on sending the death certificate and any probate documents.
General information to help you find your way — not legal or financial advice. Last reviewed June 2026.