Guide
How to close a NatWest account when someone dies
NatWest’s bereavement team can register the death once and update the deceased’s accounts across the bank. Here’s what to expect.
At a glance
- Tell NatWest through their bereavement service online, by phone or in branch.
- Follow NatWest’s instructions to provide or upload the death certificate details it needs.
- Sole accounts are frozen; joint accounts usually pass to the surviving holder.
Step by step
- Tell NatWest through their bereavement service online, by phone or in branch.
- Follow NatWest’s instructions to provide or upload the death certificate details it needs.
- Sole accounts are frozen; joint accounts usually pass to the surviving holder.
- If court authority is required, NatWest accepts the relevant document, such as a Grant of Representation or Scottish Confirmation.
- The account is settled and closed, with the balance paid to the estate.
What they’ll ask you for
- The death certificate details or certified copy NatWest requests
- The deceased’s account details if available
- Proof of your identity and role
Good to know
You can often start the process with NatWest online by completing a bereavement notification form, then sending the death certificate separately.
Where to go
The official UK services and trusted support for this — so you can act, not just read.
Common questions
- Can I notify NatWest online?
- Yes. NatWest offers online bereavement notification and then explains how to provide any certificate or court documents it needs.
General information to help you find your way — not legal or financial advice. Last reviewed June 2026.